PHILIP CROSBY'S PHILOSOPHY OF QUALITY
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PHILIP CROSBY'S PHILOSOPHY OF QUALITY
Annotation
PII
S268667300000619-0-1
Publication type
Article
Status
Published
Edition
Pages
97-113
Abstract
Philip Crosby, one of the most prominent quality gurus, was an originator of Zero Defects program, start and development of the program which is presented in the article along side with main points of Crosby's quality philosophy.
Keywords
PHILIP CROSBY, "ZERO DEFECTS" PROGRAM, SARATOV'S SYSTEM OF DEFECT-FREE WORK, QUALITY IMPROVEMENT PROGRAM, QUALITY - CONFORMANCE TO REQUIREMENTS, PRICE OF NONCONFORMANCE
Date of publication
01.10.2011
Number of purchasers
0
Views
701
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References



Additional sources and materials

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2. Dubovikov B.A. Osnovy nauchnoj organizatsii upravleniya kachestvom. Izd-vo «Ehkonomika», 1966. 319 s.
3. Dubovikov V.B. Vse nachalos' s prostogo prikaza po zavodu // Standarty i kachestvo. 2005. № 11. S. 25-27.
4. Konareva L.A. Programmy bezdefektnogo vypuska produktsii. M.: Izd-vo «Standarty», 1968. 68 s.
5. Konareva L.A. Vnedrenie programm bezdefektnogo vypuska produktsii na firmakh SShA. M.: Izd-vo «Standarty», 1969. 153 s.
6. Konareva L.A. STruktura zatrat na obespechenie kachestva produktsii i uslug v kompaniyakh stran s razvitoj rynochnoj ehkonomikoj//Metody menedzhmenty i kachestva. 2001. №10
7. Krosbi F.B. Kachestvo i ya. Zhizn' biznesmena v Amerike. RIA "Standarty i kachestvo". 2003. 263 s
8. Srosby P. History of the Quality World of ITT // Quality Management and Engineering. January 1975. P. 21-24.
9. Crosby P. Quality is Free. The Art of Making Quality Certain. New York: McGraw-Hill, 1979. 309 ð.
10. Crosby P. Working Like a Chef // Quality. January, 1989. P. 25.
11. DeFeo Joseph A. Remembrances // Quality Progress. 2001, October. P. 29.
12. Eifert D. Remembrances // Quality Progress. 2001, October. P. 30.
13. Feigenbaum A.V. Remembrances // Quality Progress. 2001, October. P. 28.
14. Krone B. // ASQ Inland Empire Newsletter. 2006. Vol. 14. No. 1

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